Made with a dual-layer for extra durability and protection, keep your phone safe with an impact-resistant outer shell and impact-absorbing inner liner.
We aim to deliver physical products such as phone cases and accessories in 1-10 working days.
For digital products, we aim to send these to you via email in 24/48 hours once editing is completed. (customised graphics that require more detail and complex work can take up to 1-5 working days).
Order Processing -All orders are processed within 24 hours of receipt. Orders placed on weekends or holidays will be processed the next business day.
Delivery Timescale -Delivery typically takes between 1-10 business days, depending on the destination and the shipping method chosen.
Delivery Rates -Delivery costs are based on the weight of the package. The exact cost will be calculated and displayed at checkout.
Additional Information -Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing times.
Tracking informaiton -Tracking information will be provided once the order has been shipped. -If you have any questions or concerns about your order, please contact our customer service team.
Digital products: What to do next?
Elevate Your Graphics with SosoMarketing
At SosoMarketing, we specialize in professional graphic editing services to ensure your visuals stand out. From logos to banners, we’re here to bring your vision to life with precision and creativity.
Here’s How to Get Started:
1.Place Your Order:
Add your chosen service to the cart and complete the checkout process.
2.Tell Us What You Need:
Use the “Special Delivery Instructions” section to detail your editing requirements, such as:
•Type of graphic (e.g., logo, poster, social media banner)
•Specific edits (e.g., color adjustments, text updates, formatting changes)
3.We’ll Be in Touch:
Once your order is confirmed, our team will reach out to clarify your needs and ensure everything is perfect. This is a chat with our graphics team to discuss your design ideas and let us know exactly what you need for your project.
4.Receive Your Polished Graphics:
Our expert designers will deliver your edited graphics promptly, tailored to your specifications and brand style.
Why Choose SosoMarketing?
•Experienced graphic design professionals
•Quick turnaround times
•Personalized customer support
•Exceptional quality tailored to your needs
For inquiries or additional assistance, feel free to contact us at lunimstore@outlook.com or via Instagram at Lunim_ or Sosomarketing___
Returns
Return Policy:
At Lunim, we strive to provide high-quality print-on-demand products, made specifically to order. Due to the unique nature of our products, we do not support returns or exchanges for items ordered in the wrong size, color, or if the customer simply changes their mind.
However, we stand by the quality of our products. If your order arrives damaged or there is a manufacturing error, we will gladly offer a free reprint or a full refund. To qualify for this, please contact us within 30 days of receiving your product.
To help us process your return or address any concerns effectively, please follow these steps:
1. Capture Images of faults.
Take clear photos of the product, focusing on the issue you are experiencing.
2. Email Us:
Send the images to our customer support team at Lunimstore@outlook.com
3. Provide Details:
In your email, include your contact details, a brief description of the issue, your order number, and any other relevant information.
Once we receive your email, our team will review them. We will then reach out to you with further instructions or resolutions.
